Culture

Culturally “Awesome” Reflections #1: New York

Culturally “Awesome” Reflections #1: New York

Marie Gervais, PhD. Director www.global-leadership.ca

Business People Walking on Sidewalk, New York City

 

 

In reflecting on the past year’s work, some very wonderful intercultural experiences that have happened over the years came unbidden to my mind. I thought they might inspire others as much as they have me, so I decided to share them in a few posts. Here is the first one about cross-cultural exchanges in New York.

Not so long ago I was in New York for a conference at Columbia University and regularly took the subway to get back and forth. Almost every day I was touched by the kindness of New Yorkers who went out of their way to be helpful to others. One day in particular stands out in my mind. It started with me buying tickets for the subway in the early morning. One man bought his tickets and then turned to a homeless man who was sitting on the curb near the ticket dispenser and handed him a day pass for the train. “You might like to have some mobility today brother, here you go”, said the man as he casually handed over the ticket, smiled and kept on walking towards his destination. It struck me that New York had really changed since 9/11 and that perhaps disaster has some positive after effects. Continue reading “Culturally “Awesome” Reflections #1: New York” »

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Kijiji Cultural Adventures

Kijiji cultural adventures

Marie Gervais, PhD. www.global-leadership.ca

Buying and selling on Kijiji can be a cross cultural adventure!

If you are interested in meeting people from a variety of cultures and don’t want to leave the comfort of your home, I have a solution for you: Kijiji. Sell anything on the online free web service and a variety of interesting people with very interesting stories about why they want to buy your stuff will contribute to your intercultural education. Let me tell you how I got started on this adventure myself. Continue reading “Kijiji Cultural Adventures” »

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Checking the cultural pulse: is it healthy?

Checking the cultural pulse: is it healthy?
Marie Gervais, PhD., Global Leadership Associates Inc. www.global-leadership.ca mgervais@global-leadership.ca

Checking the cultural pulse



Last week I was conducting a workshop on (surprise) the topic of intercultural competency. I used a vignette I have used several times previously with the intention of bringing out the link between values and cultural context. Here is the vignette:
Imagine that you and a friend are driving in a car together and your friend is going too fast. At one point he stops suddenly, causing an accident. As the police are on their way to the car your friend asks you to say that the car was not driving too fast because he does not want to be in trouble with the law. What would you do? Continue reading “Checking the cultural pulse: is it healthy?” »

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English Language and Locale Protocols for Business

 

English Language and Locale Protocols for Business

Information compiled by Mithun Dutt, Solution Developper, Calgary, Alberta

Knowing how to speak English alone is not enough to save you from language and protocol issues when you move from one English speaking country to another. What is the difference between British English and Canadian English words and phrases when doing business? What spellings do you use in thank you cards or on websites? Is it Favour or Favor? Colour or Color?

Most people use MS Word for their word processing documents. You can change language and locale when creating or editing a document in MS Word. (In computing, locale is a set of parameters that defines the user’s language, country and any special variant preferences that the user wants to see in their user interface. Usually a locale identifier consists of at least a language identifier and a region identifier. See: http://en.wikipedia.org/wiki/Locale)

If you are interested in the locales, here is a link to all the standard locales: http://msdn.microsoft.com/en-us/goglobal/bb964664

If you want to change the default language in Word 2003 here is the link http://www.lizjamieson.co.uk/32/how-to-set-the-uk-dictionary-as-default-spellchecker-in-microsoft-word-2003/.

For Word 2007: http://www.lizjamieson.co.uk/45/how-to-set-the-default-language-dictionary-on-microsoft-word-2007/

For Word 2010: http://smalltech-tips.blogspot.com/2011/01/how-to-change-default-dictionary-in.html

Globalization and localization of websites is another story. If you want to read more you can Google “Globalization and localization of websites”.

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Mexican Mennonites and schools in Brooks Alberta

Mexican Mennonites and schools in Brooks Alberta

Marie Gervais, PhD, Director, Global Leadership Associates Inc. www.global-leadership.ca

Fall landscape Alberta

I had a very interesting week in Brooks, Southern Alberta, training teachers on intercultural competency and English language learning for newcomers. Many of the problems teachers face in Brooks are similar to teachers in other areas in the province; a steady stream of newcomer students requiring help with English as an additional language, parents’ and teachers’ unrealistic expectations about achievement levels before academic language in each subject reaches proficiency (it takes between 5-7 years for academic English to parallel conversational English for newcomer students), problems of family adjustment and culture shock. Just when teachers get used to working with newcomers from one country, say Sudan, a wave of newcomers from Columbia and Vietnam bring new baffling behaviors to consider and teachers are not sure what to do.

We had an excellent time together, and these dedicated educators, administrators and support staff were quite adept at finding and identifying cultural cues and practicing strategies to support literacy and English language proficiency learning in a variety of subject matters. But what I learned in the process was just as significant. It was an introduction to the phenomenon of Mexican Mennonites in Southern Alberta. Apparently some 100 years ago Mennonites fleeing persecution in Germany and Eastern European countries came to settle here and also in Mexico. Canadian Mennonites went to Mexico as well. For many years there has been an ongoing Mennonite migration and back and forth travel between Mexico and Southern Alberta with Mennonites of orthodox communities leaving Canada for Mexico for months at a time, with or without their children. Children are registered in so-called home schooling programs so that they can be taken out of school after grade 5 without reprisal. The home schooling does not actually exist so these children miss out entirely on their education. The children work on farms, or they wait for their parents to come back from extended visits to Mexico with very little to do. Social problems are more and more common, but they are kept quiet within the cloistered Mennonite colonies.

Imagine teaching a class where your Mennonite students are absent for three to six months of the year, your Chinese students are sent home every second year to stay with relatives and keep up their Chinese and your East Indian students go for three months of holidays to visit their relatives. As African families become re-united you receive children from the same family, but  all kinds of interrupted schooling, no school experience and/or war torn traumas to overcome; even speaking languages at home that other family members cannot understand because they have all been separated in different countries or refugee camps. At any given moment you can be missing a third to half of your students, and new students come all the time with all these extremes of experience and more. Somehow you have to get them all ready to write diploma exams upon which your school is ranked against other schools in the province with schools who have more stable student populations or who may be speaking English as their first language.

Then to top it all off, your Mennonite students whose parents are off in Mexico decide to come to school anyway because they are bored and miss their friends, but they refuse to learn because “technically” they aren’t registered! Oh and did I say that a number of these same Mennonite travellers are part of drug rings that bring so many illegal drugs into the area that the Medicine Hat police have to spend over half their time and resources in Brooks dealing with the repercussions? I conduct workshops for schools all around the province and there is very little I haven’t hear of or seen. But the Mexican Mennonite situation sounded so fantastic I had some trouble believing it.

When I returned home I went straight to google and discovered literally hundreds of documented and researched pieces about the Brooks area, Manitoba and Ontario Mexican Mennonites. I decided to do a proper research piece and post it once I have digested everything.  But I had to write a about it now while it is all still so fresh in my mind. When I think about how hard it was for the first pioneers to get schools up and running and to have all children registered in school, it seems incredible to me that the Alberta Ministry of Education and the School Boards in this day and age would allow this kind of educational evasion. I’m also incredulous that there has not been a more dedicated effort to pin down and clean up the drug traffic problems connected to this transmigration phenomenon. Several of the documents I found online were from Mennonite newsletters deploring the drug issues in the community.

One of the skills I teach in the intercultural competency workshops is how to distinguish between healthy and unhealthy cultural behaviors. In this case there are unhealthy behaviors on many sides; those perpetrating the problems, those tolerating them and those who in a position of authority, chose to ignore the consequences of doing nothing to solve them.

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Canadian Immigration: An historical overview

Canadian Immigration: A historical overview

Marie Gervais, PhD. Director Global Leadership Associates Inc

www.global-leadership.ca

immigration has always been tied to economics

The history of Canadian immigration can be divided into 9 parts:

1. Pre-European Settlement;

2. 1600 to the Conquest of New France;

3. 1760 to the War of 1812;

4. 1815 to the “Opening of the West”;

5. 1880 to World War I;

6. Between the Wars;

7. End of World War II to 1967;

8. Since 1968: The “Merit Point System” and

9. Since 2009: Beyond the point system.

Each of these time periods had both an emphasis on economic development through immigration and a restriction on immigration as majority groups perceived various groups as threatening. Continue reading “Canadian Immigration: An historical overview” »

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The difference between cultural and intercultural competence

The Difference Between Cultural and Intercultural Comptence

Marie Gervais, PhD., Global Leadership Associates Inc. www.global-leadership.ca

Intercultural competency

What is the difference between cultural and intercultural  competency?

Cultural competency means you know your own group and you are a good connector within your own group. You can know lots about your own culture and be very good with interpersonal skills in your cultural setting and still not be inter-culturally competent. You are culturally competent when you are aware of and know how to use the cultural information about your own group that others may not be aware of. Culturally competent people are good bonders. Continue reading “The difference between cultural and intercultural competence” »

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Business for Immigrant Entrepreneurs: Canadian protocols

First Impressions in Business for Immigrant Entrepreneurs: What Canadians are Looking For

Marie Gervais, Global Leadership Associates Inc. www.global-leadership.ca

Canadian business protocol

 

There are some expected cultural business norms in Canada with regard to informal meetings, phone manners, email, social media and follow up. If you want to succeed in business in Canada, it is best to follow these norms to give the best first impression possible. Of course when you know someone well, the relationship will be less formal. Continue reading “Business for Immigrant Entrepreneurs: Canadian protocols” »

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Targeting ethnic markets: finding hidden gems

Finding your target audience

Targeting ethnic markets: finding hidden gems

Marie Gervais, PhD., Global Leadership Associates Inc. www.global-leadership.ca mgervais@global-leadership.ca

I have been spending a lot of time lately interviewing applicants for the Immigrant Entrepreneur Mentorship Program (IEMP – check it out on iemp.ca). This has been one of my favorite gigs. Have I ever learned a lot about getting messages to target groups from a variety of demographics! Here are some of the highlights. Continue reading “Targeting ethnic markets: finding hidden gems” »

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Culture and the science of attention

Culture and the science of attention

Marie Gervais, PhD., Global Leadership Associates Inc. www.global-leadership.ca mgervais@global-leadership.ca

Babies pay attention to everything. But by the time they are six or seven years old, their surrounding culture has taught them to pay attention to some things and ignore others. This selection process is intimately connected to what the culture values. Individuals growing up in any given cultural context will be emotionally rewarded by their own brains when they show evidence of culturally approved foci of attention. Ketay, Aron and Heddent (2009) conducted research on how different cultures showed preferences in thinking tasks. They found that people growing up in Western cultures tended to be good at analytic processing and to prefer independent contexts. Those growing up in East Asian cultures excelled in holistic processing and preferred interdependent tasks.

In 2010, Beth Azar wrote an article for the journal Monitor on Psychology which is nicely summarized in Daniel Lende’s blog Cultural Neuroscience – Culture and the Brain.  Azar’s research demonstrated that the brain compensates for tasks we are not typically exposed to in our daily cultural contexts. It does this by turning up the attention circuits so we can put the necessary effort into learning the required task.

Even more interestingly, one of Tuft’s university psychology researchers, Nalini Ambady, discovered that when the brain notices something that is culturally valued, it rewards itself by activating the reward circuitry and related hormones. This is applicable in the collectivist/individualist preferences of various cultural groups.  Generally speaking, whereas Western cultures value dominance, Eastern cultures value submissiveness. A Western individual seeing an image of someone in a dominant position next to someone in a submissive position will have a brain flooded with rewarding feelings when viewing the dominant-looking image. Conversely, an Eastern person will get the same rewarding feelings when viewing the submissive-looking image.

The brain activity was the same in all varieties of ethnic affiliations for the subjects in these research projects. The only area that consistently showed differences was the degree of collectivist or individualistic valuing. Individuals from collectivist cultures and from individualistic cultures showed the same kinds of brain behaviors when assessing that which was culturally valued only in the domain of collectivism/individualism. There was plenty of individual variation that could not be categorized across cultures and there were, of course, developmental similarities across all groups given that we share the same human heritage and this accounts for much of our activity.

The point of this kind of research on culture and attention is not that we should categorize people and expect them to behave within cultural norms – as if we could understand others so simplistically! Rather the point is that we may be missing out on things that we have culturally learned to ignore or undervalue, or we may miss them entirely. When we start from the premise that we are not maybe missing something, but we are definitely missing something because we are limited by our own culturally reinforced brains – there is less likelihood that we will insist on the “rightness” of our perspective. This could have revolutionary implications for education, for training and development, and for learning at work. Becoming aware of both the limitations and the gifts that our particular cultural upbringing has bestowed upon us, and the way our brain rewards us for staying with “what we know”, can free us to first notice and then learn different ways of paying attention, from the people around us.

References:

Azar, Beth. (2010). Your brain on culture. Monitor on Psychology. November 41(10) print version page 44. http://www.apa.org/monitor/2010/11/neuroscience.aspx. Correct on September 16, 2011.

Lende, Daniel. (2010). Cultural neuroscience – Culture and the brain. PlosBlogs: Diverse Perspectives on Science and Medicine.  Posted November 26, 2010. Correct on September 16, 2011.

Davidson, Cathy N. (2011). Now you see it: How the brain science of attention will transform the way we live and work and learn. Toronto: Penguin Group, Pearson Canada.

 

 

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