[...]I just read this post it was eventually good.[...]…

It’s my personal opinion there is no such thing as poor employees, but rather poor management.

Some time ago I was in charge of a group of 4 persons under the area of Supply Chain Network.

The main complaint to that group from other departments, was the extraordinary number of errors made by them in the selection of appropriate Incoterms for each purchase order.

The feedback from other supervisors was that these people did not have enough care to select the appropriate option.

This opinion was based upon this team had more than 3 years of experience, so that no one would have thought to think that the situation was caused by lack of knowledge.

My first action to remedy this situation was preparing a presentation to an audience that knew absolutely nothing about our operations in general and then emphasizing the functions of that department. That same week, I invited these employees to a team meeting and I made this presentation.

To my surprise I found the following during this presentation:

1. All these persons thought that “Incoterms” was an internal concept of the company and not a standard used in logistics;

2. Not know how their actions affected the operations (Supply Chain).

3. They were not able to apply their acquired knowledge in various trainings to any new challenge they received (Legal Entity, etc).

I could not understand at that moment how this situation was possible. So I proceeded to design and organize a training focused on the reason for their work, etc..

As a result, they became one of the best teams of the company, capable of handling high volumes of orders.

I have saved this page because I found it distinctive. I might be quite interested to know more news on this. Thanks a lot!…