Leadership

The power of one to effect collective change

 

The power of one to effect collective change

Marie Gervais, PhD. Global Leadership Associates www.global-leadership.ca

The power of one

In honor of the International Day for the Elimination of Racial Discrimination, I want to focus my comments today on the power of one to effect change for many, the power of one to undo the crippling effects of injustice. Continue reading “The power of one to effect collective change” »

Share

My instructions are so clear: Why don’t they just do it?

My instructions are so clear: Why don’t they just do it?

Marie Gervais, PhD. Global Leadership Associates Inc. www.global-leadership.ca

Managerial frustration, what to do?

In my work helping managers understand cultural adaptation to the workplace, I frequently hear frustrated comments about both newcomer and young workers looking like ‘deer in the headlights’ for simple instructions, even when English language proficiency seems adequate.  Managers can also be baffled as to why workers so frequently do exactly the opposite of what they have been instructed to do. And why do so many workers seem incapable of performing simple tasks?  Continue reading “My instructions are so clear: Why don’t they just do it?” »

Share

Hey, where did my job go? Employee terminations in a brave new world

Hey, where did my job go? Employee terminations in a brave new world

Marie Gervais, Global Leadership Associates www.global-leadership.ca

What happened to my job?

It has become standard practice in industry and most organizations, regardless of the size, to layoff or terminate employees as quickly as possible. An engineer friend of mine was worrying out loud about job security the other day. She works at a large construction company with a team of 15 engineers on at site that will be active for the next three years. Two weeks ago eight of their team were called into a meeting and given 20 minutes to clear out their workspaces and leave the building escorted by security guards. Last week the same thing happened to five of the remaining team members. There are now only two engineers left from the original team and she has been spending her evenings redoing her resume and looking for her next gig.

Most news-worthy manufacturing stories in Canada over the past two years have involved employees arriving at work to a lock out and being handed termination letters at the door. Six months ago, an HR manager I know was given no notice about a plant closure and came to work one morning to deal with 300 employees who were told they could transfer to another part of the province or lose their jobs, and 500 who were simply met at the door with termination notes. She told me that for the first half hour she feared for her life, and if it were not for the fact that the employees held her in high esteem, she might not have left that situation in the same health as when she had arrived that morning.

A couple of people I know who work in health care administration experienced the same fate when someone they did not know met them at the office with a termination note and supervised them packing up their offices. Computers had all been confiscated and phones disconnected the night before. Same story for a couple more people I know who worked for small not for profit organizations.

I asked a few of the people who told me these stories why this “instant termination without notice” procedure seems to have become standard. The answer was, “Companies need to be protected from angry employees who sabotage, sue and vandalize when they are terminated.” I can understand that.

But somewhere in another universe there is a host of leadership and managerial best selling material that tells managers to give people as much notice as possible for change, to engage employees in decision making regarding team needs and to motivate workers with the knowledge that their jobs will be protected because the company has their best interests in mind. I have a nephew with a disability who works with a window manufacturing company. Last week the HR department called his work team into a meeting to tell them that there was bad news and good news.  The company was losing profit but they had a plan. Employees would sign up for and qualify for one day of unemployment insurance a week, they would work four days and have a three-day weekend but receive most of their original salary. The change involved losing 25% of their wages for one day a week, and getting a day off with pay versus having several employees lose their jobs entirely. HR told them this was considered a temporary measure that would change if the company profits rose but that they should be realistic and understand that if the market got worse, things might go in another direction.  Even though the news brought a sense of foreboding, my nephew was relieved about this arrangement and told me that he thinks he is working for a “great” company. He asked if we need any window work done that he could set up for us because he really wanted the company to make a profit.

I’m confused about all these conflicting messages. Is the situation really such that employees need to be treated as disposable? This instant dismissal with (or without) security guards seems devastating and heartless to me. How do we reconcile this so-called standard practice with all the leadership literature recommendations for a democratic and humane work environment? Can somebody explain this to me?

 

 

Share

Checking the cultural pulse: is it healthy?

Checking the cultural pulse: is it healthy?
Marie Gervais, PhD., Global Leadership Associates Inc. www.global-leadership.ca mgervais@global-leadership.ca

Checking the cultural pulse



Last week I was conducting a workshop on (surprise) the topic of intercultural competency. I used a vignette I have used several times previously with the intention of bringing out the link between values and cultural context. Here is the vignette:
Imagine that you and a friend are driving in a car together and your friend is going too fast. At one point he stops suddenly, causing an accident. As the police are on their way to the car your friend asks you to say that the car was not driving too fast because he does not want to be in trouble with the law. What would you do? Continue reading “Checking the cultural pulse: is it healthy?” »

Share

The myth of ‘old school’ management

The myth of “old school” management

Marie Gervais, PhD. Director Global Leadership Associates Inc

www.global-leadership.ca

Manager yelling

It always irritates me when I hear people excuse a manager’s poor performance by saying “don’t worry about (insert name of bad manager here), he/she is ‘old school’”. What does that really mean when someone describes a decision maker as ‘old school’? My initial list isn’t very complimentary: general behaviors would be problems with anger management, poor communication skills, bullying, yelling, harassing employees, refusing to deal with issues such as prejudice, sexism and inequity (or even actively promoting them for kickback), ineffective conflict resolution, silencing messengers, and no allowance for input or feedback. Think about it – is there any “school” that would teach these vices? Continue reading “The myth of ‘old school’ management” »

Share

Creating and sustaining a business ecosystem: the brilliant idea behind IEMP

Creating and sustaining a business ecosystem: the brilliant idea behind IEMP

Marie Gervais, Global Leadership Associates Inc, Program Manager for the Immigrant Entrepreneur Mentorship Program (IEMP) with The Business Link.

www.iemp.ca, Marie.Gervais@canadabusiness.ab.ca

To successfully operate a business, an entrepreneur has to see him/herself as part of a sophisticated web of people, institutions, communities and goods and services that are all interdependent. Playing that web of connections in response to the volatility and speed of the world’s economy is the measure of any entrepreneur’s mettle. Continue reading “Creating and sustaining a business ecosystem: the brilliant idea behind IEMP” »

Share

How is leadership behaviour influenced by culture?

Intended for publication in: Manufacturing Leadership Executive Journal article, September 2011 edition.

How is leadership behaviour influenced by culture?

Marie Gervais, Global Leadership Associates Inc. www.global-leadership.ca

Culture is confusing. If you think otherwise this introduction to cultural sensemaking by Osland and Bird (2000) should help:

If U.S. Americans are so individualistic and believe so deeply in self-reliance, why do they have the highest percentage of charitable giving in the world and readily volunteer their help to community projects and emergencies?

In a 1991 survey, many Cost Rican customers preferred automatic tellers over human tellers because “at least the machines are programmed to say ‘good morning’ and ‘thank you’”. Why is it that so many Latin American cultures are noted for warm interpersonal relationships and a cultural script of simpatia (positive social behavior), while simultaneously exhibiting seeming indifference as service workers in both the private and public sectors?

Based on Hofstede’s value dimension of Uncertainty Avoidance, the Japanese have a low tolerance for uncertainty while Americans have a high tolerance. Why then do the Japanese intentionally incorporate ambiguous clauses in their business contracts, which are unusually short, while Americans dot every ‘I’, cross every ‘t’, and painstakingly spell out every possible contingency? (p. 65). Continue reading “How is leadership behaviour influenced by culture?” »

Share

8 Principles of leadership and culture at work

8 Principles of leadership and culture at work

Marie Gervais, Global Leadership Associates, www.global-leadership.ca

Here are my key leadership principles for working effectively with culture at work. What’s your take on the situation?

  1. Productivity is directly related to the people responsible for it.
  2. Leadership is related to increasingly conscious ethical direction.
  3. Culture affects all levels and matters at work and culture is not relative; there are positives and negatives in all cultural behaviors. To be fair, a leader must acknowledge both in the context of company business goals.
  4. Depending upon the context, ethnic affiliation can directly and indirectly impact the workplace.
  5. Depending upon the context, gender can directly and indirectly influence power dynamics, communication styles and hierarchy at work.
  6. Managers require allies and support to effect change in dysfunctional workplace patterns.
  7. Employees who manipulate, intimidate, threaten or otherwise render work unsafe must be dealt with consistently and clearly for the benefit of all. Employees who do not tow the line and make life difficult for others because of poor performance must also be dealt with consistently and firmly or the workplace morale and standard will move to the lowest common denominator. Managers who shirk the unpleasantness of dealing with these issues only do so to the detriment of the entire organization.
  8. Managers of a diverse workforce in the global economy will be more effective to the degree they are able to a) perceive and adjust for the influence of culture at work together with b) serving as  role models of responsible, ethical leadership.

 

Share

Tools for managers: things I wish I knew

Things I wish I knew

Tools for managers: things I wish I knew

Marie Gervais, Global Leadership Associates, www.global-leadership.ca

I am just putting the finishing touches on an Applied Management Certificate curriculum I’m writing for Red Deer College. In discussion with one of the liaisons there, we talked about how useful it would have been “back in the day” for us to have the management skill building we are offering to students now. There are many helpful resources for managers that can really make a difference in dealing effectively with managerial dilemmas as varied as; improving line efficiency, dealing with romances in the workplace and negotiating collective agreements. I have been particularly struck by a couple of useful concepts I am itching to share with you. Continue reading “Tools for managers: things I wish I knew” »

Share

A girls-eye view of the Manufacturing Summit

A girls-eye view of the Manufacturing Executive Summit this week

Marie Gervais, Global Leadership Associates

This morning in my local paper* there was an article about why more women are not entering the field of engineering in spite of mentoring and awareness programs at universities. The article made me reflect back on my recent experience with the Manufacturing Leadership Executive Summit in Florida this week. I really enjoyed the summit, met some wonderful people and was inspired on many occasions by the level of intelligent discourse taking place all around me. And anyone who doesn’t enjoy a conference surrounded by beach, warm sun and palm trees should be suspect. Continue reading “A girls-eye view of the Manufacturing Summit” »

Share
© 2011 - Global Leadership Associates
Wordpress Themes
Scroll to Top