HR issues

48 hours to chain speed increase

48 hours to chain speed increase

Marie Gervais,www.global-leadership.ca

Assembly line

Here’s the situation for 4 out of 5 manufacturing companies that have hired my company to deliver managerial training so far: they bring in a number of temporary foreign workers from a given country and settle the basic logistics issues so they have a place to live and know how to get to work. In some cases foreign worker dedicated HR staff also have bank representatives come in to fill out the bank forms right away so that salary payments can be processed quickly. Or they may set up a grocery tour so that everyone knows where to get basic foodstuffs. An even more forward thinking company will have on-the-job/plant-specific English vocabulary classes within the first few weeks of arrival. I wish this were the norm. The fact that it is not the norm is likely the result of most decision makers being unilingual and not venturing long enough out of their own country to have to deal with learning a new language. But I digress. Continue reading “48 hours to chain speed increase” »

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Hey, where did my job go? Employee terminations in a brave new world

Hey, where did my job go? Employee terminations in a brave new world

Marie Gervais, Global Leadership Associates www.global-leadership.ca

What happened to my job?

It has become standard practice in industry and most organizations, regardless of the size, to layoff or terminate employees as quickly as possible. An engineer friend of mine was worrying out loud about job security the other day. She works at a large construction company with a team of 15 engineers on at site that will be active for the next three years. Two weeks ago eight of their team were called into a meeting and given 20 minutes to clear out their workspaces and leave the building escorted by security guards. Last week the same thing happened to five of the remaining team members. There are now only two engineers left from the original team and she has been spending her evenings redoing her resume and looking for her next gig.

Most news-worthy manufacturing stories in Canada over the past two years have involved employees arriving at work to a lock out and being handed termination letters at the door. Six months ago, an HR manager I know was given no notice about a plant closure and came to work one morning to deal with 300 employees who were told they could transfer to another part of the province or lose their jobs, and 500 who were simply met at the door with termination notes. She told me that for the first half hour she feared for her life, and if it were not for the fact that the employees held her in high esteem, she might not have left that situation in the same health as when she had arrived that morning.

A couple of people I know who work in health care administration experienced the same fate when someone they did not know met them at the office with a termination note and supervised them packing up their offices. Computers had all been confiscated and phones disconnected the night before. Same story for a couple more people I know who worked for small not for profit organizations.

I asked a few of the people who told me these stories why this “instant termination without notice” procedure seems to have become standard. The answer was, “Companies need to be protected from angry employees who sabotage, sue and vandalize when they are terminated.” I can understand that.

But somewhere in another universe there is a host of leadership and managerial best selling material that tells managers to give people as much notice as possible for change, to engage employees in decision making regarding team needs and to motivate workers with the knowledge that their jobs will be protected because the company has their best interests in mind. I have a nephew with a disability who works with a window manufacturing company. Last week the HR department called his work team into a meeting to tell them that there was bad news and good news.  The company was losing profit but they had a plan. Employees would sign up for and qualify for one day of unemployment insurance a week, they would work four days and have a three-day weekend but receive most of their original salary. The change involved losing 25% of their wages for one day a week, and getting a day off with pay versus having several employees lose their jobs entirely. HR told them this was considered a temporary measure that would change if the company profits rose but that they should be realistic and understand that if the market got worse, things might go in another direction.  Even though the news brought a sense of foreboding, my nephew was relieved about this arrangement and told me that he thinks he is working for a “great” company. He asked if we need any window work done that he could set up for us because he really wanted the company to make a profit.

I’m confused about all these conflicting messages. Is the situation really such that employees need to be treated as disposable? This instant dismissal with (or without) security guards seems devastating and heartless to me. How do we reconcile this so-called standard practice with all the leadership literature recommendations for a democratic and humane work environment? Can somebody explain this to me?

 

 

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Encouraging English on the plant floor

Encouraging the use of English on the plant floor

Marie Gervais, Global Leadership Associates www.global-leadership.ca mgervais@global-leadership.ca

In most plants the workforce is diverse and English is frequently not the mother tongue of the majority of workers. If the work force is grouped in same-language lines, there is frequently no incentive to speak English. Additionally it is harder for an adult who is already used to communicating efficiently in one or many other languages to operate “publically” in the language where one has the most difficulty. It is embarrassing to be speaking at a lower level in English when you know you can make yourself understood perfectly in your own language. Given these difficulties, how can you encourage people to speak English in the workplace? Continue reading “Encouraging English on the plant floor” »

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8 Principles of leadership and culture at work

8 Principles of leadership and culture at work

Marie Gervais, Global Leadership Associates, www.global-leadership.ca

Here are my key leadership principles for working effectively with culture at work. What’s your take on the situation?

  1. Productivity is directly related to the people responsible for it.
  2. Leadership is related to increasingly conscious ethical direction.
  3. Culture affects all levels and matters at work and culture is not relative; there are positives and negatives in all cultural behaviors. To be fair, a leader must acknowledge both in the context of company business goals.
  4. Depending upon the context, ethnic affiliation can directly and indirectly impact the workplace.
  5. Depending upon the context, gender can directly and indirectly influence power dynamics, communication styles and hierarchy at work.
  6. Managers require allies and support to effect change in dysfunctional workplace patterns.
  7. Employees who manipulate, intimidate, threaten or otherwise render work unsafe must be dealt with consistently and clearly for the benefit of all. Employees who do not tow the line and make life difficult for others because of poor performance must also be dealt with consistently and firmly or the workplace morale and standard will move to the lowest common denominator. Managers who shirk the unpleasantness of dealing with these issues only do so to the detriment of the entire organization.
  8. Managers of a diverse workforce in the global economy will be more effective to the degree they are able to a) perceive and adjust for the influence of culture at work together with b) serving as  role models of responsible, ethical leadership.

 

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Genitals in the sink: You think your job is rough…

Food processing line

Genitals in the sink: You think your job is tough? Try this on for size…

Marie Gervais, Global Leadership Associates www.global-leadership.ca

The HR department in a large factory received an anonymous complaint:  it was observed that men from certain ethnic groups would wash their genitals in the sink after using the washroom. When the complaint became known, one of the men who was part of the genital washing group said he found it disgusting that other men walked out of the washroom without washing their genitals. Certainly, this is a rather embarrassing workplace issue arising out of cultural differences on what appropriate washroom hygiene should look like. What is going on here? Continue reading “Genitals in the sink: You think your job is rough…” »

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